A self-care portal for meaningful self service
Designed in both Java and Angular technologies, Amplitiv’s self-care portal is both evolutive and flexible, meaning it can adapt to your business needs and integrate with other tools.
Cloud native, and built on Kubernetes-based architecture, this self-care portal fully integrates with Broadworks so that you can maximize your Voice over Internet Protocol (VoIP) platform.
Amplitiv self-care portal: features that increase efficiency and flexibility
100% BroadWorks parity
Address all functionalities in your BroadWorks platform and cover the entire scope of operations.
Call manager & Attendant Console
Augment your offer and provide functionalities that complement Cisco’s BroadWorks.
Deploy a reporting tool that elevates agent and customer experiences.
Achieve provision changes seamlessly for multiple groups of users.
Self-care portal by the numbers
Orange Slovensko Self-care portal, developed in close collaboration with BroadWorks and the Amplitiv team, offers a wide range of business benefits. Using this modern innovation, Orange Slovensko provides customers with an improved experience, decreases Help Desk workflows and improves cost-efficiency.