Self-care portal

Give your BroadWorks customers the personalized, effective self-service they want.

Achieve unrivaled personalization through a convenient self-care portal for BroadWorks

Amplitiv’s self-care portal provides customers with ergonomic ways to manage BroadWorks services and increase operational efficiency such as speed dial numbers, call forwarding, group services, call settings and more.

Enable your customers to manage business communications in an effective, reliable and fast way, without compromising on service quality and efficiency.

User-friendly functionality

Deploy an ergonomically-designed interface for intuitive journeys that ensure a rewarding customer experience.

Customizable platform

Tailor a flexible platform to meet your needs and exceed your customers’ expectations.

Open solution

Integrate a solution that’s compatible with diverse infrastructures, ecosystems and tools.

A self-care portal for meaningful self service

Designed in both Java and Angular technologies, Amplitiv’s self-care portal is both evolutive and flexible, meaning it can adapt to your business needs and integrate with other tools.

Cloud native, and built on Kubernetes-based architecture, this self-care portal fully integrates with Broadworks so that you can maximize your Voice over Internet Protocol (VoIP) platform.

Amplitiv self-care portal: features that increase efficiency and flexibility

100% BroadWorks parity

Address all functionalities in your BroadWorks platform and cover the entire scope of operations.

Call manager & receptionist

Augment your offer and provide functionalities that complement Cisco’s BroadWorks.

Call reporting

Deploy a reporting tool that elevates agent and customer experiences.

Mass operation

Achieve provision changes seamlessly for multiple groups of users.

100% BroadWorks parity

Address all functionalities in your BroadWorks platform and cover the entire scope of operations.

Call manager & receptionist

Augment your offer and provide functionalities that complement Cisco’s BroadWorks.

Call reporting

Deploy a reporting tool that elevates agent and customer experiences.

Mass operation

Achieve provision changes seamlessly for multiple groups of users.

Self-care portal by the numbers

3
Operators using our self-care portal
100K
mobile users
200ms
average page load time
3M
http requests per day

Orange Slovensko Self-care portal, developed in close collaboration with BroadWorks and the Amplitiv team, offers a wide range of business benefits. Using this modern innovation, Orange Slovensko provides customers with an improved experience, decreases Help Desk workflows and improves cost-efficiency.

Eric Maintenay, CTIO Orange Slovenska