AI Media Server

Enhance customer experience, optimize resources and create new revenue opportunities by combining multimedia functions with AI capabilities.

High-density, low-latency audio that’s fast and secure

Integrate a universal media resource that already powers call recording, voicemail, IVR and RBT now with AI capabilities built in. Our AI Media Server increases personalization, enables a smoother experience and dynamically optimizes content to fit specific users’ preferences.

Scalable, tailored media processing

All-in-one media server

Access a range of features including announcement playback, call recording, DTMF detection, media bridging and transcoding, and fax detection – with broad codec coverage including 3GPP enhanced voice services (EVS), AMR-WB, AMR-NB, G.722, G.729 and G.711.

AI-ready

Use the built-in AI gateway to connect live call audio to any ASR, NLP or LLM service, cloud or on-premise, so you can change your AI supplier without disrupting your media offer.

One engine, many products

Deploy one platform as the reliable foundation for voicemail, call and voice recording. The AI gateway enables live transcriptions, call summaries, real-time translations and voice bots.

A media plane you can defend

Media is secured with DTLS-SRTP on a trusted internal network and the AI gateway is the single controlled point that decides which audio reaches an AI service.

Features that boost operations and engage customers

Media processing

Plays greetings, prompts and announcements to a caller on a specific call leg, then notifies the controlling application when playback is complete.

Call recording

Records calls and stops automatically when voice-activity detection senses sustained silence. An optional dual mode captures the raw inbound stream in parallel with the processed one.

Full codec coverage

Provides flagship 3GPP EVS across NB, WB, SWB and FB at 5.9–128 kbit/s with AMR-WB interoperability, DTX and comfort noise, alongside AMR-WB, AMR-NB, G.722, G.729 and G.711.

AI gateway

Combines live call audio together with the session metadata that identifies the call leg, prepares the stream for the configured AI service and returns transcript, intent and call events to the application in real time.

Deployment models

A tailored approach to clients, fast response times and adaptability ensure seamless implementation, regardless of location, in-house infrastructure and company culture.

On-premises or cloud

Designed as off-the-shelf products, Amplitiv solutions can flexibly satisfy the needs of most operators, without any customizations. Our specialized deployment teams, capable of swiftly launching our services, have a proven track record of successfully deploying our systems in production environments within three months of a purchase order.

Turn-key customizations

Our development team is ready to adjust our solutions to fit the goals of individual operators. We customize and fine-tune our components to clients’ needs, as well as develop custom applications and integrations that extend baseline products.